Privacy Policy

---

2Auto (“we”, “our”, or “us”) is committed to protecting the personal information of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Scope

This policy applies to all personal information collected, used, or disclosed by us in the course of providing automotive services at our shop. This includes both in-person and online interactions.

2. The Ten Privacy Principles

We follow the 10 fair information principles set out under PIPEDA:

1. Accountability

We are responsible for all personal information under our control. A designated Privacy Officer oversees compliance with this policy.

Privacy Officer Contact:

Email: privacy@e2auto.ca

Phone: 1-855-322-8865

2. Identifying Purposes

We collect personal information for purposes such as:

Scheduling appointments

Performing vehicle diagnostics and repairs

Notifying customers of service updates or recalls

Providing estimates and invoices

Maintaining service records

Communicating about promotions or follow-ups (with consent)

3. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. Consent may be expressed (e.g., written or verbal) or implied (e.g., by scheduling a service).

4. Limiting Collection

We collect only the personal information necessary for the identified purposes. Typically, this includes:

Name

Phone number

Email address

Vehicle make, model, year, and VIN

Service history

License plate number

5. Limiting Use, Disclosure, and Retention

We use and disclose personal information only for the purposes identified above or as required by law. We retain personal information as long as necessary to fulfill those purposes or comply with legal requirements.

6. Accuracy

We aim to keep personal information accurate and up to date. Please inform us of any changes to your contact or vehicle details.

7. Safeguards

We take appropriate security measures to protect your personal information, including:

Locked filing cabinets for paper records

Password-protected computer systems

Limited access to staff on a need-to-know basis

8. Openness

We are transparent about our privacy practices. This policy is available in-store and on our website.

9. Individual Access

Upon written request, you may access the personal information we hold about you and request corrections if necessary.

10. Challenging Compliance

If you have questions or concerns about our handling of your personal information, please contact our Privacy Officer.

3. Third-Party Services

We may share limited information with third-party vendors such as:

Parts suppliers

Payment processors

Vehicle warranty providers

Government agencies (e.g., for recalls or regulatory compliance)

These third parties are only given the information necessary to perform their function and are required to safeguard it.

4. Use of Technology

If you visit our website or booking platform, we may collect non-personal information such as IP address, browser type, or referring site, which helps us improve our online services. Cookies may be used to enhance user experience.

5. Retention and Destruction

We retain service records and related personal information for as long as required by law or business need. When no longer required, data is securely destroyed or anonymized.

6. Your Rights

You have the right to:

Request access to your personal information

Ask for corrections

Withdraw consent (where applicable)

File a complaint with the Office of the Privacy Commissioner of Canada

7. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be posted in our shop and on our website.

8. Contact Us

If you have questions about this policy or your personal information, contact:

Privacy Officer

E2Auto

Email: privacy@e2auto.ca

Phone: 1-855-322-8865